Support Center

There may be a number of reasons your Watch is not appearing online on your App; we suggest you check the below points:
1. Check if the Watch is on and charged.
2. Is the SIM card installed correctly and detected?
3. Is SIM active with data and credit?
4. Ensure that the APN is set correctly.

If the battery is completely flat, the Watch will appear not to turn on at all. Place the Watch on charge for 30 minutes using the USB cable and provided a USB outlet plug. After 30 minutes disconnect the USB cable and press and hold the power button for 20 seconds to reboot the Watch.If not charging, use an eraser or soft fabric to clean the charging metal contact points on the back of the Watch, these contact points can oxidise due to use over time.

Reboot your Watch and take it outside for a quickwalk or call.
1. Turn the device off
2. Reinstall active SIM (ensure SIM is correctly inserted and not loose)
3. Turn on the device
4. REBOOT watch
Reboot Instructions: Press side button on watch -> more -> settings -> reboot

The APN is what will allow the Watch to connect to your SIMs mobile service data network. The Watch needs this data to connect to your App.If the APN is not set, the Watch can still call, receive calls, send and receive SMS, but the APP will show the device’s status as “Offline”.

The APN is what will allow the Watch to connect to your SIMs mobile service data network. The Watch needs this data to connect to your App. If the APN is not set, the Watch can still call, receive calls, send and receive SMS, but the APP will show the device’s status as “Offline”.
Ask your carrier about APN information,and set it in the GPS watch. Or you can check your SIM card APN information by installing SIM card in a mobile phone, check APN in the network profile page in settings of mobile phone.

setup APN by SMS Command :

pw,123456,apn,apnname,username,password,MCCMNC#.

For example: If the BSNL SIM card, the APN name is bsnlnet, user name null, password null, MCC=404, MNC=80 then you can send this SMS to GPS watch:
pw,123456,apn,bsnlnet,,,40480#

Use your mobile phone; send the above SMS command to the GPS watch SIM card. After you send the SMS command, please check if you get a setup success replied SMS from GPS watch. If you need to make a call, it is recommended not to use M2M SIM card. Please also make sure that the SIM card data package is available and has not expired. (Note: If the user name and password is null, you still need to keep the comma symbol as above) APN will set successfully after you get the reply SMS from the GPS locator; you are suggested to reboot GPS watch after APN settings. Note: Each operator’s APN information is different; please check the operator website for their APN and MCC, MNC information. You can insert the sim card into your Android phone, and find APN from the network profile.

The device supports GPS tracking (Outdoor), Wi-Fi tracking (Outdoor and Indoor), LBS tracking (Outdoor and Indoor). GPS uses satellites that orbit around the Earth to triangulate the user’s location, whereas Wi-Fi locating technology uses relative network signal strength gathered at network access points. GPS tracking is available indoors but not recommended, as the location is prone to bouncing. When the GPS watch doesn’t find a GPS signal, it will use Wi-Fi or LBS tracking. Wi-Fi tracking is better for indoor comparing with LBS tracking. Positioning accuracy
GPS/AGPS: 5-15m WIFI:15-100mLBS:100-1000m

1. If GPS tracker is indoors, it will now have a clear line of sight with at least three GPS satellites.
2. The environment around GPS tracker plays a big part in its accuracy. Any environmental obstructions such as mountains, tin roofs, buildings, or even heavy tree cover can skew the satellite’s connection.
3. Ensure you have set your GPS positioning interval to 1 minute, 10 minutes OR 1 hour.

NOTE: In order to save battery power, if the tracker is not moving, it will not upload data positioning to the APP. You can use the ‘Locate’ button in the App to request a live location position to be sent to the App.

You can use the app to adjust the time zone in the app settings .
More -> Settings -> date and time -> if it’s set to automatic, untick automatic date and time”, then manually set time and date.

Your Watch can be used overseas. You will need to ensure your SIM card has global roaming or use a country local SIM. You will need to update the APN settings to access the local countries SIM network.

1.Do not immerse the product in liquid or chemicals such as saltwater and detergents.
2.Do not wear this product in the shower, to prevent the different PH range of shower gel, shampoo, conditioner, or hot water from damaging the GPS tracker.
3.Keep the product away from fire, heat, and other extreme high-temperature environments;
4.Keep out of children’s mouths;
5. Use only 5V chargers or USB ports; higher voltage may damage the device;
6. Do not directly attach the magnetic charging lead to any metal or conductive objects except the GPS Tracker; otherwise, it may cause the charging head to short circuit.
7. In the case of excessive heating of the battery during charging, immediately disconnect it from the power supply.
8. Before first use, fully charge the battery.
9. If the Watch heats up when wearing it, immediately take it and turn the Watch off either via the watch settings or in the App.
10. Never connect to a mechanically damaged charger or if the batteries are swollen. Do not use batteries in this condition due to the risk of explosion.
11. When this product is in a de-energized state and outside the service area, location function does not work.